Q: Is it safe to Shop at Topic Light / SpaceLas?
A: At www.spacelas.com, we go to the extreme to ensure the safety of our customers' information. We do not store your payment information on the website. Payments made through PayPal are processed by Paypal company, it is considered to be secured and trustworthy. We also do not disclose your information to third parties.
Q: Does Topic Light / SpaceLas have MOQ?
A: Topic Light / SpaceLas, some products have MOQ for start up orders.
Q: Is the quality guaranteed?
A: Topic Light / SpaceLas offers the high quality products. We understand what features our customers are looking for in SpaceLas shop and can only high quality keeps our business survive. We worked closely with the manufactures and be able to ensure the SpaceLas we purchased are of the highest grade quality. Our top grade items are imitated perfectly with the same methods, materials and stitching used to do on the designer of Topic Light / SpaceLas. 100% fully testing in good condiction before sending out to customers.
Q: How to check order status after payment?
A: After payment, your order is under processing. During the time, you should receive several emails from us. There will be an email confirming your order information, and we will also email you the tracking number after we ship out your order.You also can log in your www.spacelas.com account to check status of all of your orders.
Q: Do you ship the items internationally?
A: Yes. We ship single item / large quantities all over the world.
Q: How long before I receive my order?
A: Usually we will ship your order within 3-5 working days after get order confirmation, and it takes another 3-8 days for courier depends on shipping address, so totally it will be around one week. You will receive an email with your order confirmation number and your shipping tracking number. With this tracking number you can track the progress of your products at the shipping company site.
Q: How much shipping cost for one ?
A: If product name includes 'free shipping', then you will do not need to pay for shipping cost. Free available for every country. For products without ‘free shipping’ are not included in the item prices: you need to use the online system to generate a shipping quote for your order.
Q: How can our products go though the customs?
A: We normally send our merchandises via DHL,EMS,UPS,FedEx which is a protective way for our goods. Beside, we have long experience in dealing in goods. We don't take business that is beyond our capability.